Showing posts with label survey. Show all posts
Showing posts with label survey. Show all posts

Wednesday, March 6, 2013

Discussion of Survey, Part 2


continued.......

The results from the question about the accessories (flags, rakes, etc.) can be interpreted a couple of ways.  61% thought accessories should be replace once they appear "worn out" versus repairing and using them until they are damaged beyond repair.  We actually do the latter.  Are people saying they don't like the way we do it now or are they unaware of how we stretch out the usable life of accessories?  Why stretch out the usage?  9 nylon flags of a single color cost $90.  We run 3 colors so $270 for new flags that appear worn out in one season.  A single item but here's some food for thought: bunker rakes: $25 each, flag sticks $45 each, divot bucket (you see them on the par 3's) $50 each.  I choose those items since we have multiples of each and by the end of the season they all show wear and tear which we address in house to stretch out the dollars.

The last question where respondents were asked to express maintenance expectations in general had 50% agreeing with the idea of leaving areas considered unsafe or too costly unmaintained.  Again, pretty much what we do but the point of that question was to see if people knew of the maintenance we perform outside of the golf course proper.  Think of things like controlling the pine beetle on the lands down by the river, snow removal, and building maintenance to name a few.  Not a big part of the overall picture but still processes that are required and processes that consume resources that could otherwise be used for maintenance on the actual golf course.

Question #6 referencing green surrounds was the only question that allows me to demonstrate how members’ expectations may be out of line with realities of KGC.  62% want dense turf shorter than regular rough height around the greens.  A surprise to me mostly because of how little difference we are talking in height of cut.  The rough at KGC is mowed at 1 ½ inches while the fairways are at 5/8’s of an inch.  A nice middle ground between the two would be 1”.  I guess people are hoping a shorter height will allow the ball to sit up in the turf a bit more. 

Aside from adding another task to a crew that we are already cutting back on (16 staff in 2011, 14 staff in 2012), increasing the intensity of maintenance means you have to increase the inputs (fertility and irrigation, for example) to maintain healthy and, therefore, playable turf.  The biggest hurdle is the irrigation.  Only 6 of 18 green complexes have irrigation heads specific for irrigating surrounds.  This has been a pet project of mine that has been way-laid as of late for budgetary reasons.  Dual heads around the greens give me the power to irrigate the greens and the green complexes separately.   I’ve noted before that keeping the greens dry and firm is one of the biggest factors in providing a superior putting surface by enhancing both speed and the "trueness".  As much as I lament the root zone of our greens I can tell you it is better than the native growth medium available for the turf on the surrounds.  The poor growing conditions for the surrounds means I actually spend more time irrigating the surrounds to keep them healthy (read playable) than I do irrigating the greens.  Obviously, on those 12 greens without dual heads the amount of irrigating needed to maintain the surrounds would impact the playing conditions of the greens themselves since I would have to also water those greens while watering the surrounds.  Because those 12 greens would be seeing more irrigation they would play differently from the 6 greens with surrounds heads....there goes consistency. 

It’s not that black and white but the reality is maintaining the surrounds at a lower height will have an impact on how I distribute resources.  One other consideration is the type of mower required to accomplish this type of maintenance.  At that height (1”) it best to use a reel type mower (think of the cutting heads we use on the fairways).  A rotary mower (this type of mower is similar style to what you would see on a regular homeowners' mower) would be prone to scalping on our surrounds because of bumps and hollows and the steepness associated with some greens surrounds.  Even if the rotary cutting heads were able to provide a proper cut we only have one unit small enough to manoeuvre around bunkers and the putting greens.  That unit is already needed in conjunction with our large rough mower to maintain the regular rough.  

Changing the height of cut to use the smaller unit for both the regular rough and short rough around greens is possible but not practical since we would have to do it at least 3 time a week (Analogy?  The only one I can come up with relates to having a set of expensive tires you don't want to wear out so you switch them out to another set every time you go on the highway and then switch back to the expensive set when you're driving around the city and you have to do this 3 times a week.  You could do it but what a P.I.T.A!).  Other non-turf considerations include the increased costs and time associated with the maintenance of reel mowers and how tree litter impacts the quality of cut.

I could try to project out the costs in labour and materials but I don’t really have enough information (mostly with respect to the time/labour component) to provide a somewhat relevant number.  Despite the long winded explanation I still think it something we'll try this year and I'll keep track and see if the results justify the costs.

Holy!  That was long.  Now what?  I've already created the "standard" for the fairways and I will be posting a standard for each area on the course in the clubhouse so everyone can read them.  Feel free to stop me and ask questions or comment if you have any sort of input.

Friday, March 1, 2013

Discussion of Survey, Part 1


Question #1:

V. Important
Somewhat
Important
Not as Import.
Unimport.
Playing Conditions
62.00%
23.90%
13.00%
0.00%
1.10%
Turf Health
26.10%
46.70%
18.50%
8.70%
0.00%
Environmental Impact
3.30%
5.40%
17.40%
28.30%
45.70%
Course Grooming
8.70%
18.50%
46.70%
22.80%
3.30%
Landscaping
0.00%
5.40%
4.30%
40.20%
50.00%

Some people did not like this question since it forced you to choose only one condition as being “Very Important”.  Welcome to my world.  Weekly, if not daily, I am forced to make these very same choices.  For me every one of these items is VERY IMPORTANT and should receive the same attention.  I don’t think it’s too dramatic to say that the experience players have on a golf course is not the result of one thing but a sum of its parts.  The position we’re now in has forced us to review everything we do and make some hard choices.  However, if everyone has some say hopefully the choices we make are supported or, at the very least, understood by all at KGC.

As well as making you prioritize this was a question that tested your knowledge of golf course maintenance.  Only 26.10% got it right by listing turf health as very important.  Perhaps I need to define turf health with respect to a golf course.  For me, healthy turf is able to withstand whatever conditions I decide to subject it to and not decline or, worse, die as a result.  Further, healthy turf has to be able to withstand whatever Mother Nature decides to throw at it.  Notice there is no mention of green/lush/long turf, aerating monthly, pounding the fertilizer, or ladling down control products.  Healthy turf begets good playing conditions, which is reflected in good course grooming.  Healthy turf doesn’t need protectants which decreases the environmental impact and less money spend on treatments means more money for the non-turf related areas of the golf course.

Question #2:   As I hoped most (95.8%) choose consistency over speed.  Now we need to define consistency.  As I mentioned at AGM, greens are considered consistent if all green roll with 6" of each other.  For example, if a green is rolling 8’6” any green plus or minus 3” (i.e. 8’3” to 8’9”) is considered to putting at the same speed (I get that info from this article).  What speed is good for our greens?  That goes back to my definition of healthy turf: whatever speed I can get that doesn’t kill ‘em and whatever speed we can get that falls within equipment and staffing limitations.

For most all other questions most people choose the maintenance regime we regularly perform:
81% expect moderate bunker maintenance
57% expect mostly weed free tee surface mowed 2 to 3 times/week
84% want firm fairways with defined edges with few weeds
62% want rough mostly green and longer than fairways with few weeds
73% expect most areas to be usually free of most debris

There is 3 more questions to discuss but this post is long enough.

Wednesday, February 27, 2013

The Impetus for the Survey

That was great!  Its been a little over a week and I had fantastic participation in my survey.  So much so that if I want to collect more responses I would have to upgrade to the "Professional" version of the software.  (FYI: I made use of a website that allows you to do small surveys without any fee.  The trade offs are numerous and include things like only allowing no more than 10 questions, allowing only a limited number of respondents, no ability to chart results, etc., etc.).
  
Now, as boring as this sounds, I think everyone needs a bit of back ground on what started this process of developing a maintenance standard.  First another quote regarding the development of a maintenance standard: 

"Golf course maintenance standards are guidelines that detail the manner in which a golf course is maintained on a daily basis. They are not instruction manuals for each cultural practice, or a list of job descriptions for employees, although these can be included. They are, however, formal documents that outline golf course maintenance goals and the necessary practices for meeting these goals. These plans can be very helpful in addressing budgetary concerns and customer expectations."

It's the last sentence that really got me going down this road. With both a shrinking budget and membership I needed a tool that could, hopefully, consider both those points while also aiding in giving members the best bang for the buck.  In the past, the bonus of having a large membership and the associated revenue was the freedom it offered us when making maintenance decisions.  Basically, decisions were made with an eye on always improving conditions with only a cursory glance at the cost (within reason, of course).  Now maintenance practices that appear to be the norm for KGC may not be feasible in the present environment.  One example is greens mowing.  Not that long ago we hand mowed all greens everyday from May 1st to Oct 1st.  Last year (2012) over that same time we frame we only walked 57% of the time.  The rest of the time we triplexed to save on wages.  I feel there is a substantial difference in the quality of cut when you compare a hand mowed green to a triplexed green with hand mowing giving a better cut.  That is especially true when you factor in the triplex unit and the style of cutting heads it has.  Next post I'll delve into the survey result.

Course Conditions

Another quick look around at some more greens and everything appears good.  There is only just over 10" of snow on most the front greens compared to 18 to 20" on the greens last year at this time (and that was before we got all the snow in March).  What does that mean?  Not much since we never really seem to get going before the 3rd week in April regardless of snow pack.